TERMS & CONDITIONS

This website is owned and operated by PEN PAPER CRAFT (hereby referred as "the company","we", "our", "us"). By accessing our website, using our services or buying our products, you approve that you have read, understood, and agree to be bound by these Terms & Conditions.

USING OUR SERVICES & ONLINE STORE
In order to use our website and/or receive our services, you must be 18 years of age, or the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.
Payments are made online prior to the product being shipped.
Processing time is 1-2 working day.
Shipping time to the UK is 1-2 working days, 3-7 days in Europe and 5-14 days everywhere else in the world.
Check the product page in the online store for more information on shipping fees and times.
Cancellations can only happen within 24 hours from the purchase - please contact us to request a cancellation.
Returns & Refunds are NOT accepted for personalised/custom products, on sale products, digital & download items. Request for a return must be made in written within 14 days of purchase. The postage costs for the return will be the responsibility of the buyer. If the product is not returned in its original condition, the buyer will be responsible for any loss in value.

COPYRIGHT

All designs, concepts, drafts, pictures, lettering artwork, drawings are the property of PEN PAPER CRAFT and cannot be used or reproduced in any form without prior written authorisation from Natacha Maillard at PEN PAPER CRAFT.

We don't use any copyright designs in our work and in bespoke and custom artwork. Should you want to include a design from another artist into our bespoke artwork, you will have to provide us with the written consent of the artist to use their design. 

CUSTOM ARTWORK / COMMISSIONED WORK

PEN PAPER CRAFT works on commercial and private bespoke artwork and commissioned work. This type of works include hand lettered prints, on-site live calligraphy and lettering events, bespoke messages on any type of surfaces for gifts or any occasions(glass, wood, metal, ceramic, paper, fabric, etc.), murals, windows and chalkboard lettering, type-font design, book covers, and many more. We're open to any other creative projects you may have, please get in touch if you would like to discuss your project.

CUSTOM/COMMISSIONED ARTWORK PROCESS:

- You contact us to discuss your project in detail;

- Once we have all information, we send you a quote/project proposal detailing the project and explaining the

  whole production process with details regarding materials, timing, price, delivery;

- Once you have agreed with our quote and paid the deposit, we will start working on your project.

- We send you a pdf file with our design or a photo if the project consists of a physical item, for you to

  review/approve, and we will make the necessary amendments. 

- Once you are happy with the project, we will require you to pay the rest of the amount (if applicable) before

  sending you the completed artwork. 

- As soon as we received the payment, we send you the completed artwork as stated in the quote/project proposal.

CUSTOM/COMMISSIONED ARTWORK QUOTE & PRICING:

As each custom/commissioned work vary, we cannot offer a set price list; the price will be determined once we have discussed your project and all requirements. 

Once we have agreed on the type of artwork you request, we will send you a quote/project proposal explaining the process and all details regarding materials, timing, price, delivery, which includes up to three initial design proposals based on our consultation and 2 rounds of revision (any additional revision will be charged £30 additionally). Fundamental changes to the initial design or a complete new design will be charged the full fee for a new design. Our quotes are valid 30 days from the date of issue. If during these 30 days, prices change due to a change in supplier (if applicable) or production costs, you will receive an updated quote.

Once we received a written confirmation from you agreeing with our quote/project proposal, we will require a 

deposit to book you in our diary. A non-refundable 50% deposit will be required for any work above £75 prior any work starts. Custom/commissioned work less than or equal to £75 will need to be paid in full prior any design work commences. 

CUSTOM/COMMISSIONED ARTWORK PROOFING:

If the custom/commissioned work includes text provided by the client, the client must ensure that the spelling is correct. The client is responsible to check the spelling and any other possible typo mistakes and layout errors when we send them a copy of the design proposal as well as in any revisions. Once the client has signed off the design, any errors discovered afterwards or additional costs required to reprint or execute the design will be the client's responsibility. 

CUSTOM/COMMISSIONED ARTWORK CANCELLATIONS:

Should you request a cancellation once the design work has started, PEN PAPER CRAFT will not refund any payment already made.​